Production, Delivery & Quality
Clear expectations for your print order.
Choose the right production service
Fast In-Store Printing is available for selected short-run jobs through Kwikfilm.com. Availability and collection timing depend on the specification, quantity and current workload. Press Printing & Finishing orders placed through FinchleyPrinting.com use specialist production partners and the turnaround selected for that product.
Production and courier delivery are separate
Production estimates depend on usable artwork, any required proof approval, payment and the selected service. Courier transit starts after dispatch. A dispatch date is not an arrival date, and express production does not automatically mean next-day delivery.
Courier delays, weather and other disruption can affect arrival. We will tell you about delays we become aware of and help resolve missing or damaged deliveries. Please contact us directly rather than having to chase our courier yourself.
Have an essential deadline?
Contact us before ordering with your required arrival or collection date, product, quantity and artwork status. We will check feasibility and confirm any agreed deadline in writing. Same-day production or overnight delivery is offered only where specifically confirmed for your order.
Quality and resolving problems
We aim to supply work that matches the agreed specification. Print quality depends on the supplied artwork and chosen material; screens and printed colours can differ. Any agreed proof approval does not remove your rights if the finished work is faulty or differs from the agreed specification.
If something goes wrong, contact us with your order number and details so we can investigate and arrange an appropriate remedy. We do not offer a universal automatic full-value print credit for late dispatch on new orders. Any specific additional promise must be expressly included in your accepted order. This page does not change promises already agreed for existing orders.
Your rights remain protected
These service explanations do not exclude or reduce your statutory rights, including rights concerning faulty goods, reasonable care and skill, or late delivery. Where we arrange delivery, responsibility for our contractual and statutory obligations remains with us.
